Shipping & Returns Policy – Bujjo Hub

Effective Date: 01-09-2025

At Bujjo Hub, we aim to make your shopping experience smooth and enjoyable by ensuring fast delivery and a hassle-free return process. Please read our Shipping and Returns guidelines carefully.

1. Shipping Policy

1.1 Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

1.2 Shipping Methods & Delivery Time

• Standard Delivery: 4–7 business days
• Express Delivery: 1–3 business days
• Delivery time may vary based on location and courier availability.

1.3 Shipping Charges

• Free shipping on orders above ₹999.
• Orders below the free-shipping limit will incur a nominal delivery fee displayed at checkout.

1.4 Order Tracking

• Once shipped, you will receive a tracking ID via email/SMS to monitor your delivery status.

1.5 Delivery Areas

• We currently ship across India.
• International shipping is available for select products (additional charges apply).

2. Return & Exchange Policy

2.1 Eligibility for Returns

• Returns are accepted within 7 days from the delivery date.
• Products must be unused, unwashed, in original packaging, with all tags intact.
• Certain products such as perishable items, personal care products, and intimate wear are non-returnable for hygiene reasons.

2.2 Non-Returnable Items

• Gift cards, promotional items, and clearance sale products.
• Customized or personalized items.

2.3 Return Process

• Contact customer service at support@bujjohub.com or +91 70343 42925.
• Provide your order number and reason for return.
• Our team will arrange a reverse pickup or guide you on self-shipping the product.

2.4 Refund Process

• Refunds will be initiated once the returned product is received and inspected.
• Refunds will be credited to your original payment method within 5–7 working days.
• For Cash on Delivery orders, refunds will be processed via bank transfer.

2.5 Exchange Policy

• If you need a different size, color, or product, you may request an exchange (subject to stock availability).

3. Damaged or Incorrect Products

• If you receive a damaged or wrong product, notify us within 48 hours of delivery.
• We will arrange a replacement or refund at no extra cost.